Technical Support Associate

Cambridge, Massachusetts, United States

Description

Here at Dobility, we are committed to exceptional support for SurveyCTO users. To that end, we are looking for an energetic and entrepreneurial individual to join our efforts to grow our business and achieve our social mission. Although we are still a start-up, our product, SurveyCTO, has already been used by thousands of teams in over 150 countries, and is growing rapidly.

For this position, we are looking for somebody to join our customer support team. A pillar of our growth and a core part of our mission is not just to provide a great product, but also to provide incredible support and service; we are growing our team to improve our efforts on that front. The ideal candidate will be able to demonstrate skills and experience relevant to providing a high standard of tech support. Specific experience of SurveyCTO or Open Data Kit would help but that is not a strict requirement.

Experience in a fast-paced start-up environment, or experience with software quality control work, are valued but not required.

Location and hours:

Responsibilities:

Requirements

Ideal candidate profile:

Benefits

Compensation and benefits:

Dobility offers a competitive salary and benefits package. The specifics will depend on the location and the applicant’s level of prior experience.


About the organization:

Dobility, the company behind SurveyCTO, was founded by Dr. Christopher Robert, an early tech entrepreneur and CTO who left technology to live overseas, train in economics and public policy, then research and teach at Harvard’s Kennedy School of Government. His experience on the ground made him realize that the research and development sectors badly needed better technology to gather and manage data. Dobility’s mission is to help ensure that high-quality data is affordable, so that more decisions are based on good data (vs. bad data or no data).

Dobility differentiates itself in the market by providing unmatched reliability, affordability, and customer support. It is a fast-moving company with a motivated team that has spent time in the field to understand customers’ pain points first-hand.

About the product:

SurveyCTO is a survey and data-collection platform designed for the specific demands of doing research in developing countries and other challenging settings. It can be used online or offline, on web, tablet, or phone. Most often it’s used by surveyors in the field to perform guided interviews with survey respondents (“Computer Assisted Personal Interviews”). It protects against fraud by recording how long surveys take, audio recording when suspicious behavior is flagged, and employing statistical algorithms to look for anomalies in the data. It’s also an extraordinarily flexible platform that allows for advanced survey logic, pre-loading existing data into survey questions, and automatically merging incoming data into back-office applications like Excel or Stata.

SurveyCTO has been used to collect millions of survey submissions in over 150 countries by organizations such as the World Bank, Save the Children, Clinton Health Access Initiative, Innovations for Poverty Action, and many others.

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